Shipping policy

Eter Nova aims to process and ship orders in a clear and timely manner. This Shipping Policy explains our standard processing time, shipping charges, estimated transit time, and delivery procedures for orders placed through eternova.us.

Order Processing Time

Our standard order processing time is 1–2 business days.

Processing includes order verification, payment confirmation, preparation, and fulfillment. Business days generally exclude weekends and applicable public holidays.

Processing time is separate from shipping transit time. An order confirmation does not mean the package has already shipped.

Shipping Fee

Our standard shipping fee is $5.65 per order.

The applicable shipping charge will be displayed during checkout before payment is completed. If any special shipping terms apply to a particular product or order, the details presented at checkout will govern that transaction, subject to applicable law.

Estimated Shipping Transit Time

Our estimated standard shipping transit time is 5–8 business days after dispatch.

This estimate begins when the package has been shipped and does not include the order processing period.

The estimated total time from order placement to delivery is therefore approximately 6–10 business days, excluding additional delays caused by holidays, carrier disruptions, severe weather, address issues, or other circumstances outside our reasonable control.

These timeframes are estimates rather than guaranteed delivery dates.

Shipping Destinations

Available shipping destinations and service options will be displayed during checkout. Please verify that your address is complete and eligible for delivery before placing an order.

If a destination is not available at checkout, please contact us for clarification.

Tracking Information

When tracking is available, shipping confirmation and tracking information will generally be provided after dispatch.

Carrier tracking may not show movement immediately. It can take additional time for the first scan or subsequent tracking updates to appear.

Once a package is with the carrier, delivery progress and scan updates are managed by that carrier.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including apartment, unit, building, or other necessary delivery information.

If you discover an error after placing an order, contact support@eternova.us immediately. Address changes cannot be guaranteed once fulfillment has begun or a package has shipped.

Additional shipping charges or delivery delays may arise from incorrect or incomplete address information, subject to applicable law and the circumstances of the order.

Delays and Delivery Issues

Delivery may be affected by severe weather, public holidays, carrier service interruptions, unusually high shipping volumes, or other unexpected events.

If your package has not arrived within the estimated delivery timeframe, please contact us with your order number and tracking information if available. We will review the information and help determine the appropriate next steps.

If we become unable to ship within the promised timeframe, we will provide notice and the applicable options for accepting a delay or canceling the order and receiving a refund, as required by law.