Contact information

At Eter Nova, we welcome your questions and value your feedback. If you need assistance with a blanket, have a question about an order, or would like clarification regarding our store policies, please contact our customer support team using the details below.

Customer Support Information

Email: support@eternova.us

Phone: +1 631-206-4034

Business Address: 36 Drayton Ave, Bay Shore, NY 11706-3047, United States

Website: https://eternova.us

How We Can Help

Product Inquiries

Contact us if you need clarification about product descriptions, blanket dimensions, materials, colors, or care information.

Order Assistance

If you have questions about an order, processing status, shipping confirmation, or tracking information, please include your order number when contacting us.

Returns and Refunds

For assistance with a return or refund, please review our Return and Refund Policy and contact us for instructions before sending an item back.

Shipping Questions

If your package has not arrived within the estimated delivery period or your tracking information appears unusual, contact us with your order details so we can help investigate.

Contacting Us About an Order

To help us respond efficiently, please include your full name, order number if applicable, and a clear description of your question. For damaged, defective, incorrect, or missing items, photographs may be helpful when available.

Please do not send complete payment card numbers, passwords, or other sensitive financial information by email.

We aim to respond to inquiries as promptly as possible. Response times may vary depending on inquiry volume and the complexity of your request.

Thank you for choosing Eter Nova. We appreciate the opportunity to assist you.