Privacy policy

1. Introduction

Eter Nova respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit eternova.us, browse our blanket products, place an order, or contact our customer support team.

By using our website, you acknowledge this policy. Where applicable law requires consent for particular data practices, we will seek that consent as required.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Personal and Contact Information

This may include your name, email address, telephone number, billing address, and shipping address.

Order Information

This may include products purchased, order number, transaction amount, order history, delivery details, and information needed to handle returns or refunds.

Payment Information

Payments are handled through the payment methods and payment service providers available at checkout. We may receive transaction confirmations, payment status, and limited payment-related information necessary to process orders. Full payment card details may be handled directly by the relevant payment provider.

Communications

When you contact us, we may retain the information you provide, including your message, order details, and correspondence, to respond to your request and maintain customer service records.

Device and Usage Information

When you browse the website, certain information may be collected automatically, such as your IP address, browser type, device information, pages visited, referral source, and interactions with website features.

The information collected depends on the technologies and services actually used on our website.

3. How We Use Information

We may use personal information for the following purposes:

To process payments and fulfill orders.
To arrange shipping and provide order updates.
To respond to customer questions and support requests.
To manage returns, refunds, exchanges, and order disputes.
To maintain website functionality and improve the shopping experience.
To detect fraud, prevent unauthorized transactions, and protect website security.
To comply with applicable legal, accounting, and regulatory obligations.
To provide promotional communications where permitted and, when required, with your consent.

We will not describe or use data for purposes inconsistent with the practices disclosed in this policy.

4. Cookies and Similar Technologies

Our website and its service providers may use cookies and similar technologies to support essential website functions, remember preferences, measure site performance, and support marketing activities where applicable.

Essential technologies may be needed for functions such as shopping carts and checkout. Optional analytics and advertising technologies may collect information about how visitors interact with the website.

Where required by law, we will provide appropriate notice and obtain consent before using technologies that require consent. If cookie preference controls are offered, they should accurately reflect and honor the choices available to you.

You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

5. How We Share Information

We may share relevant information with third parties when reasonably necessary for the purposes described in this policy.

These parties may include:

Payment Providers: To authorize, process, and verify transactions.

Shipping and Fulfillment Providers: To prepare, dispatch, track, and deliver orders.

Website and Technology Providers: To host, maintain, secure, and support our online store.

Analytics and Marketing Providers: Where such services are used and their operation is permitted under applicable law and any required consent.

Professional Advisers and Authorities: Where necessary to comply with legal obligations, respond to valid legal requests, protect rights, or address fraud and security concerns.

We do not state that every category of service provider is used at all times. Information is shared according to actual business needs and applicable legal requirements.

6. Sale and Sharing of Personal Information

We do not sell personal information for monetary consideration as a general business practice.

Certain advertising or analytics activities may qualify as “sharing,” targeted advertising, or a sale under particular state privacy laws, depending on the technologies and arrangements involved.

Where applicable law grants you the right to opt out of such processing, we will provide the required mechanism and honor valid requests.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, manage returns and disputes, maintain appropriate business records, meet legal obligations, and protect our legitimate business interests.

Retention periods vary depending on the type of information and the reason it was collected. When information is no longer needed, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to legal requirements.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.

If a security incident occurs, we will take steps required by applicable law.

9. Your Privacy Rights

Depending on your place of residence and applicable law, you may have rights to:

Request access to certain personal information.
Request correction of inaccurate information.
Request deletion of eligible personal information.
Obtain a copy of certain information in a portable format.
Opt out of certain targeted advertising, sales, or sharing activities where applicable.
Withdraw consent for processing that relies on consent.
Appeal a decision regarding a privacy request where applicable.

To submit a privacy request, contact support@eternova.us. We may need to verify your identity before processing a request.

We will respond within the timeframe required by applicable law. Certain information may need to be retained to complete transactions, comply with legal requirements, or establish and defend legal claims.

10. Children's Privacy

Our website is intended for a general shopping audience and is not directed toward children under 13.

We do not knowingly collect personal information from children under 13 in a manner that violates applicable law. If you believe a child has provided personal information to us improperly, please contact us so we can review the matter and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites or services. Those parties maintain their own privacy policies and practices.

We encourage you to review their privacy notices before providing information. This policy does not govern websites that we do not control.

12. International Visitors

Our website is operated for the markets made available through our online store. If you access the website from another country, your information may be processed in locations where our service providers operate, subject to applicable legal requirements.

Where required, we will implement appropriate safeguards for international data transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal obligations.

The revised version will be published on this page with an updated effective date where appropriate. We encourage visitors to review this page periodically.